1. I can't find the product I'm looking for.

If you can't find the product you are looking for on www.msi-gifts.com ,please contact our sales department.

2.Do you ask minimum order amount or quantity?

We don't  request minimum order amount,but we request the MOQ. Please login to view detail to get the requested MOQ of each item.

3.Can I mix different items in an order?

Yes, you can mix different items in an order if you reach MOQ of each item.

4.Can I order samples?

Yes, you can order samples for evaluation,but we will charge sample charges and shipment freight.

5.Can you send me a printed catalog or e-catalog?

We update product weekly,so at present we have not printed catalog or e-catalog. Once we have, We'll inform you.

6.How to arrange Shipping?

You can advise us your fordwader agent in China before complete production, or you can ask us to arrange shipping on behalf of your company subject to your prepaid freight before shipping.

7.What is your Delivery Time?

Based on different items,delivery time are aslo different ,according to quantity and sales seasons.We usually make samples in 3-10days,mass production time is 15-45days after receiving down payment or irrevocable L/C at sight after order and samples approval.

8.Can you accept OEM/ODM order?

Yes,We welcome your OEM/ODM order,we can make the production according to your requirements.

9.Can I ask special packing?

Yes,we are willing to provide special packing subject to your bearing extra packing charge.

10.What's your Payment Terms?

General speaking,there are three payment ways for your choice.

   10.1) Order total amount is less than USD5,000,full payment in advance.

   10.2) Order total amount is more than USD5,000, 30% T/T immediately order comfirmed,balance must be paid before shipent.

11.Which air courier do you use?

In general,We us DHL,FEDEX,UPS, EMS as our air ourier.

12.Can you deilver the sample to me using my courier account?

Yes, But you need to call your air courier staff to go to our office to pickup.


If you want to know more about our Factories Information,Privacy policy,Copyright policy,Terms of Sales,Returns Policy,Please go to Download page and login to download it or ask our sales dept.

Should you have any others questions,please feel free to contact our Customer Service for assistance: support(dot)msi-gifts(dot)com.